Frequently Asked Questions
Everything you need to know about your Luvme Hair journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the US, while international shipping may take 5-10 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unaltered condition. Please ensure the lace is uncut and the hair has not been washed or styled.
Are Luvme Hair wigs made from 100% human hair?
Yes, all our wigs and bundles are crafted from 100% high-quality human hair, allowing you to dye, style, and heat-treat them just like your own hair.
How do I choose the right cap size?
Most of our wigs come with adjustable straps and combs for a secure fit. We offer standard medium sizes (22.5 inches) which fit 95% of customers, but specific small or large sizes are available for select models.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options including Afterpay, Klarna, and Zip.
How should I maintain my wig to make it last longer?
To extend the life of your wig, we recommend using sulfate-free shampoos, air-drying on a wig stand, and storing it in a silk bag or box when not in use.